All the products are non-refundable, only exchange
No exchange will be made for any products that are not in the same condition in which you received them, or that have been used beyond the mere opening of the product.
Items bought on sale cannot be exchanged.
Company’s decision regarding exchange will be final.
Customer cannot demand online exclusive discount in retail shops.
We strive to provide excellent customer service, including an exchange policy to ensure your satisfaction. Please carefully review the following conditions and guidelines regarding our exchange policy:
Eligibility for Exchange: We offer exchanges for footwear products only if they meet the following criteria:
a. The product must be unused, undamaged, and in its original condition.
b. The size or color of the footwear does not meet your requirements or expectations.
c. Any other manufacturing or quality-related issues are present with the footwear.
Exchange Process: If you wish to exchange your footwear for the reasons mentioned above, please follow these steps:
a. Contact our customer support team within 7 days of receiving the product to initiate the exchange process.
b. Provide your order details, including the product name, size, and color, along with the reason for the exchange.
c. Our customer support team will guide you through the exchange process, providing instructions on returning the product and selecting the desired replacement.
Return Shipping: The customer is responsible for the shipping costs associated with returning the footwear for exchange. We recommend using a reliable shipping service with tracking to ensure the safe return of the product. Please note that the original shipping fees are non-refundable.
Inspection and Approval: Once we receive the returned footwear, our team will inspect it to ensure it meets the eligibility criteria for an exchange. If the product passes the inspection, we will proceed with processing the exchange.
Replacement Selection: In the case of an approved exchange, you can select a replacement footwear product of the same or lesser value. If the replacement product is of lesser value, we will provide you with store credit for the price difference.
Limited Stock Availability: Please note that exchanges are subject to stock availability. If the desired replacement footwear is not available at the time of processing, we will contact you to discuss alternative options, such as selecting a different style or size, or issuing a refund.
Final Sale Items: Please be aware that items marked as “final sale” or “non-returnable” are not eligible for exchange unless there is a manufacturing defect or quality issue. We encourage you to review the product description and eligibility carefully before making a purchase.
Non-Exchangeable Conditions: Footwear products that have been used, show signs of wear and tear, or have been damaged due to customer mishandling or improper care are not eligible for exchange.
Thank you for choosing Togwaye. We appreciate your support and look forward to providing you with the best shopping experience possible.
Helpline number: 0922-511716
Via Mobile: 03314105879